100% Money Back Guarantee
Spiderberry is an ‘IN TRADE’ seller on Trade Me, which means you are protected under the Fair Trading Act and the Consumer Guarantees Act when you buy from us.
Our policy is simple-
If you are not satisfied with our product we will make it easy for you to return the item and we will refund your money in full, including postage.
All you need to do is email us and tell us all about it.
We may ask you to photograph the item.
We will then send you a return shipping bag.
Once we know you’ve received it, we will book a NZ Post courier to pick it up from your home.
You only need to put the returnable item into the shipping bag provided, seal it and put it in your letterbox or by your front door for pick-up by NZ Post.
Once we have received the product, your refund will be processed immediately via Ping or bank deposit.